Tech problem? We fix it.
Remote tech support to help you solve problems, set up equipment and keep everything running.
- Support
- Remote, with your permission
- App
- Windows, no installation
- Contact
- WhatsApp and form
- Businesses
- Tailored proposal
Frozen, misconfigured, network down. Help comes through the screen.
With your permission, a technician accesses your computer and works on the problem while you watch.
Remote support
Diagnosis and problem solving with technical guidance.
Computers and systems
Help with settings, programs and performance problems.
Networks and connectivity
Diagnosis of connection problems and settings that can be handled remotely.
Business support
Help for teams, company computers and recurring operations.
On-demand support
One-time technical support, based on need and availability.
Five steps. From request to end of session.
You decide when it starts and when it ends. The technician only comes in after you authorize.
- Step 01
Request support
Get in touch and describe the problem.
- Step 02
Agree on the support
Our team reviews the request and explains the service and the commercial terms.
- Step 03
Download the app
When the technician asks, download Suporte T3i.
- Step 04
Authorize the connection
Start the app and authorize remote access.
- Step 05
Get support
The technician provides the support. When it ends, the connection is closed.
Your team works. T3i handles the support.
For computers and teams that need recurring support, we put together a proposal: how many machines, what kind of support and how your team reaches us.
- Computers organized by group
- Access authorized by the company
- Technicians with individual logins
You authorize. You end it.
Remote support takes trust. That is why every step depends on you.
You authorize each session
For one-time support, the technician only sees your screen after you accept the request.
Download from the official address
The app is at suporte.t3i.site/baixar. A file received any other way is not ours.
Encrypted connection
The session uses TLS encryption and goes through a server operated by T3i, with access limited to the technical team.
You end it whenever you want
A bar on the screen shows that someone is connected. Closing the app ends the session.
Permanent access, only when authorized
A permanent installation on a company computer happens only with authorization from the person in charge, and it can be removed.
Stuck right now? Message us on WhatsApp.
Tell us what is happening. The team reviews it and arranges the support with you.