01
Remote support
A technician accesses your computer with your permission, finds the cause and works on the fix while you watch on your screen.
Services
What we do. On screen, with you.
Remote technical support for people and businesses. Every request is reviewed before the service starts.
02
Computers and systems
Help to set up your computer the way you need it: programs, settings and everyday adjustments.
Examples
- Installing and setting up programs
- Printers and peripherals
- Email accounts on your computer
03
Networks and connectivity
We look at what keeps the computer from connecting and make the adjustments that can be done from a distance. For remote support, the computer needs internet access.
Examples
- Wi-Fi and wired network
- Sharing on the local network
- Computer network settings
04
Business support
Support for your team, with computers organized by group and access authorized by the company. Everything is defined in a proposal.
Examples
- Team computers in a single dashboard
- Access authorized by the company
- Support agreed in a proposal
05
On-demand support
Need help just once? The team reviews your request and schedules the session based on availability.
Examples
- One request, one session
- A time that works for you
- Terms agreed before we start
Before we start
Every request is reviewed. Everything agreed upfront.
The team reviews the request. Scope, commercial terms and schedule are agreed with you before the service.
When the problem needs an in-person visit or a part replacement, the team lets you know and guides you on the next step.
Talk to us
Don't see your case? Tell us about it.
Describe the problem. The team will tell you if it can be solved remotely.