From request to end of session.
Five steps, all with you in control.
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Step 01
Request support
Message us on WhatsApp or fill out the form. One sentence about what is happening already helps.
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Step 02
Agree on the support
The team reviews your request and explains how the support will work and the commercial terms. Nothing starts before you agree.
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Step 03
Download the app
When the technician asks, download Suporte T3i at suporte.t3i.site/baixar. The app runs on Windows, with no installation.
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Step 04
Authorize the connection
Open the app and ask for help. The technician only sees your screen after you accept.
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Step 05
Get support
You follow everything on your screen. When you close the app, the connection ends.
One-time or permanent. Each in its place.
One-time support
- For anyone who needs help now.
- App downloaded on the spot, no installation.
- Every session needs your approval.
- Close the app and the access is over.
Permanent access
- For company computers, under contract.
- Installed with authorization from the person in charge.
- The team can help without anyone at the machine.
- Can be removed whenever the company wants.
Common questions. Short answers.
Do I need to install anything?
No. The one-time support app runs directly, with no installation. When you close it, it stops.
Does it work on Mac or on a phone?
Today the one-time support app is for Windows 10 and 11. For other systems, talk to us first.
Can the technician access it again later?
Not with one-time support. Every session needs your approval, and access ends when you close the app.
Do you record my screen?
No. The session happens live and the screen is not recorded. Only connection data is logged, such as date, time and the technician in charge.
How much does it cost?
It depends on the type of support. The team gives you the terms before starting.
What if the internet goes down?
The connection is interrupted. When the internet is back, open the app and ask for help again.
Stuck right now? Message us on WhatsApp.
Tell us what is happening. The team reviews it and arranges the support with you.