Support terms
How Suporte T3i remote support works.
01The service
Suporte T3i is the remote technical support service of T3i Experience. These terms explain how the support works. Prices and commercial terms are in the proposal or in the agreement for each session.
02How the support works
- You make a request through the official WhatsApp or the form.
- The team reviews it and tells you whether it can be done remotely, the scope and the terms.
- The support starts only after you agree.
- You download the official app and authorize the connection.
03Authorization and control
You may only authorize the connection on a computer you are allowed to authorize: your own, or the company's, with its permission. You can end the session at any time by closing the app.
04What we ask of you
- Accurate information in your request.
- A backup of important files before the session, whenever possible.
- No passwords sent by message. If a password is needed, you type it yourself.
- Follow the session, whenever possible.
05What T3i does
- Provides support with identified technicians, each with an individual login.
- Accesses only what is needed to solve the request.
- Keeps confidential what it sees during the session.
- Lets you know when the problem requires an in-person visit, a part replacement or another vendor.
06Limits of remote support
Remote support depends on the internet and on the condition of the equipment. Some problems cannot be solved remotely. In those cases, the team lets you know and guides you on the next step. Third-party programs and licenses follow the rules of whoever provides them.
07Permanent access
For businesses, permanent access is installed only with formal authorization from the person in charge, on the computers indicated, and can be removed when the company asks.
08Privacy
Data handling follows our Privacy Policy.
09Contact
Questions about these terms: contact us through Official WhatsApp.
10Changes
These terms may change. The date of the last update is at the top of the page.